Party items rent by the day or weekend at the same rate. Equipment items rent for 4 hours or the day, with special rates for longer periods.

Yes, we provide delivery and pickup services for our equipment, including heavy machinery like skid loaders and concrete saws. We can transport the equipment directly to your job site in Charlotte. The associated fees for this service vary depending on the distance and the specific equipment being transported. Please contact us for a detailed quote.

In the event of a mechanical failure, we prioritize minimizing disruption to your project. We offer on-site repair services for minor issues. For more significant problems, we provide a quick equipment exchange to ensure your work can continue with minimal delay. Our goal is to resolve any equipment issues promptly and efficiently.

We expect equipment to be returned in a reasonably clean condition. For items like garden tillers or concrete tools, remove any excess dirt or debris. If equipment is returned excessively dirty, a cleaning fee may be applied. This policy helps us maintain our equipment and keep rental costs competitive for all customers.

To secure a rental, we require a valid government-issued photo identification, such as a driver's license. Additionally, we ask for a credit card to place a security deposit. The deposit amount varies based on the value of the equipment being rented. This deposit is fully refundable upon the safe return of the equipment in its original condition.

Delivery and pickup services are available for an additional fee, which varies based on distance and accessibility of the location. For items like tents and dance floors, setup is usually included in the rental price. However, for basic items such as tables and chairs, there may be an extra labor charge if you require our staff to set them up. Please inquire about specific items when making your reservation.

For items like china, glassware, and flatware, we require that they be rinsed free of food debris and repacked in their original containers. Linens should be dry and placed in the provided laundry bags to prevent mildew. However, customers should not wash linens themselves. For other equipment, a general cleaning to remove excess dirt or debris is appreciated.

We require a non-refundable deposit, typically 50% of the total rental fee, to secure a reservation. Our cancellation policy varies depending on the timing. Cancellations made close to the scheduled delivery date may incur a higher percentage charge, up to 100% of the total fee. We recommend reviewing our detailed cancellation policy at the time of booking.

Renters are responsible for the equipment from the moment it's received until it's returned. We offer an optional 'equipment protection plan' that covers minor accidental damage. However, customers remain liable for replacement costs for lost items or damage resulting from theft or weather events. We recommend carefully reviewing our damage policy and considering the equipment protection option when renting.